Customer Support Services Message Templates (FAQs)

Please post your templates below.

Feedback request

Dear Buyer,

My name …….., I am the owner of eBay store “……”.

I would personally like to say “Thank you so much for buying from us”.

I hope everything went well and you’re happy and satisfied with our services.

We are in business from last — years and still in the growing stage, We try our best to list the high-quality items with honest description.

Our customer service team is great which most of the times reply instantly to our valued customers inquiries.

Your feedback is really important to us!

Can you Please Take a moment and leave us the feedback for your recent purchase from us?

Check here to see your recent Purchases!

You can also find our item is Purchase History!

Don’t forget to check our Items for sale!

I would like to say again “Thank you so much” in advance.

Check with other sellers from the feedback

Dear Seller,

I hope you doing well.

My name is ///////, I am contacting you regarding the buyer User ID:

Buyer is claiming to have issues with product that He/She bought from us which is very hard to believe. I have reported this to ebay.

We being sellers are losing a lot of money because of many fraudulent buyers making false claims, I have noticed this buyer has recently bought item from you as well.

If you experience wasn’t so smooth with this buyer, Can you please let us know and report if possible.

We got to stand together to deal with this fraudulent buyer.

Thanks for your time.

Customer Service Rep

fake inr

Dear Customer,

I have spoken to Royal Mail about the delivery and they have confirmed the delivery been made on this address.

Barcode number (You can Track yourself using the Barcode)

(I have attached the full label generated as well)

(Address)

I am sorry but do you have me confused with another seller? If that is not correct please let me know and I will ask Royal Mail to investigate further, in case they have a dishonest postie.

Thanks

replacement

Dear Customer,

A replacement has been sent out. I apologise for the inconvenience.

Thanks

Double message

Dear Valued customer,

I have noticed, this message is answered already.

Please refer to the previous reply.

Thanks

short refund for the order cancel

Dear Valued customer,

The refund has been processed as requested.

Thanks

Item not arrive COVID

Dear Valued customer,

first of all please accept apologies for the delay.

I have checked that your item has been dispatched on time. We understand how important is for our customers to get the item delivered on time. We have a great reputation for fast deliveries as you can check our feedback.

Due to pandemic deliveries are getting delayed.

Please allow some extra days.

Thanks

empty box

Hello,

Thank you for coming back to me, as per the postage receipt for your parcel this item was weighed at the point of sending to be *weight of item*, the receipt also has your house number and postcode on it so I cannot claim another receipt for another parcel. The envelope could not weigh more than a few grams so there is no way I could defraud you with this item.

As you state it was sealed and nobody in your household tampered with it there is no explanation as to how the parcel has lost *however many grams* in transit unless someone has tampered with it. Please contact the police to report this and I will in any way assist them and you with their investigation.

Best wishes,

problem refund

Dear Valued Customer,

I have checked that your item has been dispatched on time. We understand how important is for our customers to get the item delivered on time. We have a great reputation for fast deliveries as you can check our feedback.

We have processed the instant refund. We sincerely apologize for any inconvenience.

Please do not leave us negative feedback for this.

I hope you understand.

Thanksx

late normal deliveries

Dear Valued customer,

First of all please accept apologies for the delay.

I have checked that your item has been dispatched on time. We understand how important is for our customer to get the item delivered on time. We have a great reputation for fast deliveries as you can check our feedback.

We sent out the item Via Economy class which help us to keep our cost down to pass more discount to our valued customer.

Could you Please wait for 2 more working days if you receive the post that would be great.

Please close the dispute when you receive it.

If not simply reply to this message and we will process the full refund.

Buyer asking ship it ASAP

Dear Buyer,

Thank you so much for buying from us!

We understand how important is for our customers to have the item delivered on time!

We normally ship the item same working day if the order is placed before 11AM otherwise next working day.

We don’t ship on Saturday.

All of our deliveries are Tracked Via Our delivery Partner.

Order from the UK will be delivered in 1-3 working days and orders from the EU will be delivered in 3-5 working days.

Feel free to ask us any other question if you may have!

Please Don’t forget to check our other items for sale.

RETURN TO SENDER NEGATIVE FEEDBACK REQUEST TO EBAY

Hi There,

I hope You’re Fine. Buyer has bought the item and they claimed they never received it.

I have processed the refund because Mail came back to return address marked as RETURN TO SENDER. I processed the refund because there was something wrong with address and asked the buyer to place an order again with the right address.

But they have left bad feedback.

Item is not in the condition which I can’t resell. I have lost money for the item along with postage and negative feedback.

Can you remove feedback at-least?

Thanks